Implementation & Onboarding
From Contract to Go-Live in Weeks, Not Months
Our proven implementation methodology gets you up and running quickly with minimal disruption to your team
Implementation Timeline
A structured approach that gets you to value quickly while ensuring proper validation
Discovery & Planning
We learn your processes, identify key requirements, and create your implementation roadmap.
- Kickoff meeting with project team
- Requirements and workflow documentation
- Integration requirements mapping
- Project plan and timeline finalization
Configuration & Setup
We configure DNXT Publisher to match your workflows and migrate your existing data.
- Tenant provisioning and configuration
- User roles and permissions setup
- Workflow configuration
- Historical data migration
Integration & Testing
Connect to your existing systems and thoroughly test all workflows.
- Integration setup (SSO, EDMS, etc.)
- User acceptance testing
- Workflow validation
- Performance testing
Training & Validation
Train your team and complete GxP validation documentation.
- Administrator training
- End-user training sessions
- IQ/OQ/PQ execution
- Validation documentation
Go-Live & Support
Launch with confidence with our team providing dedicated go-live support.
- Production go-live
- Dedicated go-live support
- Hypercare period (2 weeks)
- Handoff to customer success
What's Included
Project Management
- Dedicated implementation manager
- Weekly status meetings
- Project documentation
- Risk management
- Stakeholder communication
Technical Setup
- Tenant configuration
- SSO integration
- Data migration assistance
- Custom workflow setup
- Integration configuration
Validation Support
- Validation plan template
- IQ/OQ/PQ protocols
- Traceability matrix
- Test script execution
- Validation summary report
Comprehensive Training
Administrator Training
For your system administrators and power users
- System configuration
- User management
- Workflow administration
- Reporting and analytics
- Troubleshooting
End-User Training
For your regulatory operations team
- Document upload and management
- eCTD publishing workflow
- Validation and review
- Approvals and e-signatures
- Best practices
Ongoing Support
Knowledge Base
Self-service documentation and tutorials
Email Support
Response within 4 business hours
Phone Support
Available for Professional and Enterprise
Customer Success
Quarterly business reviews
Implementation FAQ
How much of our team's time is required?
Typically 10-15 hours per week from your project lead, plus training time for end users (4-6 hours total). We do the heavy lifting.
Can we phase the rollout?
Yes, we recommend a phased approach for larger organizations. Start with a pilot team, then expand to other groups.
What about our historical data?
We provide data migration assistance to bring over your existing documents, metadata, and submission history.
How is validation handled?
We provide validation documentation templates and support. Your team executes validation with our guidance.
What if we need customization?
Most requirements are met through configuration. Custom development is available for Enterprise customers.
Can implementation be accelerated?
Yes, for urgent needs we offer accelerated implementation with additional resources. Ask about our fast-track program.
Ready to Get Started?
Talk to our implementation team about your project timeline
